We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed prior to shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Money Orders, Cashiers Checks, Company Checks, & Personal Checks
by
We accept money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashiers check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00PM EST , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
We offer a 15 day money back guarantee less the shipping
fees plus a 25% Restocking fee. Shipping fees are not refundable.
Merchandise must be returned in Brand NEW condition with all materials that the
item came with. Closeouts, daily deals and Weekly and monthly specials are not
returnable.
If your purchase is found to be defective or damaged within 3 calendar days of
arrival, please e-mail or call us and let us know so that we can take care of
it.
After 3 days please look to your warranty information if applicable.
All returns require an RGA number below you ship them back. Contact us and we
will send you an RGA Form
Pumps: We cannot accept
items that have been used even for 5 seconds. All returns will be charged a 25%
restocking fee plus the actual shipping and handling charges that we pay.
Pond supplies including but not limited to: pumps, lights,
UV's, misters and nets carry there respective manufacturers warranties and must
be used and operated per each manufacturers guidelines and instructions. We will
not be liable for any damages caused by misuse, mishandling or any malfunction
or harm caused by the products that we sell. For these products out normal
return policy stands in effect with the addition of: 25% restocking fee on all
pond related items that have been unused and unopened. Foods and water
conditioners cannot be returned since these are consumed and used in the
treatment of water.
Note - Since water treatments
and foods are consumed by live stock, we cannot accept returns on these items.
Pond liner: There are no returns on Pond liner, Underlayment or Tubing. Also,
see Note below about water treatments and food.
If you received FREE or Flat Rate shipping and you decide to return your order
to us, we will gladly send you a refund minus the shipping & handling charges we
incurred plus the appropriate restocking fees if applicable.
Any damages incurred from packages shipped via UPS or FedEx will be claimed by
us. Packages shipped by USPS will need to be claimed by the receiver. Damages
must be reported to us within 3 Calendar Days of receiving merchandise. Please
allow up to 30 days for processing.
We are not responsible for any damages or losses that may
arise from from an order taking longer than expected to be delivered or by being
out of stock.
All
returns will be sent to us at the senders expense. Fountainology.com cannot
incur shipping charges for returned packages.
We will handle each return case by case.
All electrical items should be plugged into a GFCI and you should follow all
directions thoroughly before using your item. State, County and City codes
should always be followed when installing a pond or water feature. We cannot
advise you on this.
All returns require a "Return
Authorization Number". Returns that do not have this number will be refused at
senders expense.
By purchasing from us you agree to the terms above.
Shipping Time -- Most orders received before 12:00PM EST will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Fountainology.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
