We offer a 15 day money back guarantee less the shipping
fees plus a 25% Restocking fee. Shipping fees are not refundable.
Merchandise must be returned in Brand NEW condition with all materials that the
item came with. Closeouts, daily deals and Weekly and monthly specials are not
returnable.
If your purchase is found to be defective or damaged within 3 calendar days of
arrival, please e-mail or call us and let us know so that we can take care of
it.
After 3 days please look to your warranty information if applicable.
All returns require an RGA number below you ship them back. Contact us and we
will send you an RGA FormPumps: We cannot accept
items that have been used even for 5 seconds. All returns will be charged a 25%
restocking fee plus the actual shipping and handling charges that we pay.
Pond supplies including but not limited to: pumps, lights,
UV's, misters and nets carry there respective manufacturers warranties and must
be used and operated per each manufacturers guidelines and instructions. We will
not be liable for any damages caused by misuse, mishandling or any malfunction
or harm caused by the products that we sell. For these products out normal
return policy stands in effect with the addition of: 25% restocking fee on all
pond related items that have been unused and unopened. Foods and water
conditioners cannot be returned since these are consumed and used in the
treatment of water.
Note - Since water treatments
and foods are consumed by live stock, we cannot accept returns on these items.
Pond liner: There are no returns on Pond liner, Underlayment or Tubing. Also,
see Note below about water treatments and food.
If you received FREE or Flat Rate shipping and you decide to return your order
to us, we will gladly send you a refund minus the shipping & handling charges we
incurred plus the appropriate restocking fees if applicable.
Any damages incurred from packages shipped via UPS or FedEx will be claimed by
us. Packages shipped by USPS will need to be claimed by the receiver. Damages
must be reported to us within 3 Calendar Days of receiving merchandise. Please
allow up to 30 days for processing.
We are not responsible for any damages or losses that may
arise from from an order taking longer than expected to be delivered or by being
out of stock.
All
returns will be sent to us at the senders expense. Fountainology.com cannot
incur shipping charges for returned packages.
We will handle each return case by case.
All electrical items should be plugged into a GFCI and you should follow all
directions thoroughly before using your item. State, County and City codes
should always be followed when installing a pond or water feature. We cannot
advise you on this.
All returns require a "Return
Authorization Number". Returns that do not have this number will be refused at
senders expense.
By purchasing from us you agree to the terms above.
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