Return Policy

We offer a 15 day money back guarantee less the shipping fees plus a 25% Restocking fee. Shipping fees are not refundable.

Merchandise must be returned in Brand NEW condition with all materials that the item came with. Closeouts, daily deals and Weekly and monthly specials are not returnable.

If your purchase is found to be defective or damaged within 3 calendar days of arrival, please e-mail or call us and let us know so that we can take care of it.

After 3 days please look to your warranty information if applicable.

All returns require an RGA number below you ship them back. Contact us and we will send you an RGA Form

Pumps: We cannot accept items that have been used even for 5 seconds. All returns will be charged a 25% restocking fee plus the actual shipping and handling charges that we pay.   

Pond supplies including but not limited to: pumps, lights, UV's, misters and nets carry there respective manufacturers warranties and must be used and operated per each manufacturers guidelines and instructions. We will not be liable for any damages caused by misuse, mishandling or any malfunction or harm caused by the products that we sell. For these products out normal return policy stands in effect with the addition of: 25% restocking fee on all pond related items that have been unused and unopened. Foods and water conditioners cannot be returned since these are consumed and used in the treatment of water. 

Note - Since water treatments and foods are consumed by live stock, we cannot accept returns on these items.

Pond liner: There are no returns on Pond liner, Underlayment or Tubing. Also, see Note below about water treatments and food.

If you received FREE or Flat Rate shipping and you decide to return your order to us, we will gladly send you a refund minus the shipping & handling charges we incurred plus the appropriate restocking fees if applicable.

Any damages incurred from packages shipped via UPS or FedEx will be claimed by us. Packages shipped by USPS will need to be claimed by the receiver.  Damages must be reported to us within 3 Calendar Days of receiving merchandise. Please allow up to 30 days for processing.

We are not responsible for any damages or losses that may arise from from an order taking longer than expected to be delivered or by being out of stock. 

 

All returns will be sent to us at the senders expense.  Fountainology.com  cannot incur shipping charges for returned packages.

We will handle each return case by case.

All electrical items should be plugged into a GFCI and you should follow all directions thoroughly before using your item. State, County and City codes should always be followed when installing a pond or water feature. We cannot advise you on this.

All returns require a "Return Authorization Number".  Returns that do not have this number will be refused at senders expense. 

By purchasing from us you agree to the terms above.